Jim Dunlap will discuss ways Kendra Scott is innovating + infusing the space with technology that optimizes the customer shopping experience
As a billion-dollar brand with 108 stores nationwide, Kendra Scott is all too familiar with the need to expect the unexpected, through thick and thin. Following the successes of the retailer in the face of COVID-19, the brand has been preparing for what’s anticipated to be the busiest season of 2020.
Knowing that Holiday shopping will look completely different this year, the brand is implementing programs that will not only provide the most innovative, but the safest shopping experience for its customers this holiday season.
Jim Dunlap, Chief Information Officer at Kendra Scott, will discuss ways the brand is innovating in advance of the holidays and infusing their space with technology that optimizes the customer shopping experience, including:
- Shipping products faster and smarter
- Ensuring in-store safety and efficiency, now more than ever
- Making virtual shopping even easier
- Giving even more shopping perks
- Creating an omnichannel version of their most successful customer perk
- Meeting customer demand
As a brand with a business model rooted in interaction and experience, Jim will discuss how Kendra Scott continues to innovate in order to create a “new” experience for their store customers that still feels innovative and engaging, while keeping their safety and comfort top of mind.