Effective Conflict Management (Webinar)

Overview

Have you ever had a disagreement with a co-worker? You probably have at one time or another. Workplace conflicts are very common; there are very few offices where all the employees get along. Because of this, a conflict management skill is a necessary component of the workplace, and those in a leadership position must be skilled in conflict management skills techniques.

When conflicts go unaddressed, they can have a negative impact on productivity and teamwork. Using conflict management skills strategies in the workplace will help maintain a healthy work environment.

Objective

● At the program’s conclusion, the participants will have an understanding and acquire the ability to effectively manage conflicts: using a to-do list, prioritizing the items on it and working better with others.

Who Should Participate

● Anyone who is involved in delivering results within an organization, (e.g. managers, supervisors, assistant supervisors, team leaders, etc). There are no prerequisites for this seminar.

Key Topics

1. Understanding Conflict

1.1. Definition of Conflict
1.2. Types of Conflict
1.3. Sources of Conflict
1.4. Behavioral Styles
1.5. Personalities Who Cause Conflicts

2. Effective Conflict Management

2.1. Conflict Management
2.2. Marks of Excellent Team
2.3. Conflict Process
2.4. Conflict Styles
2.5. Tools for Conflict Management

Schedule: Click to view BusinessCoach Seminar Schedule »

Duration

3 hours (via ZOOM)

Requirements

• Mobile phone, tablet, computer, or laptop
• Download free ZOOM app
• Internet connection
• Good audio connection