CSP | Human Centred Design for Better Outcomes

In this virtual event, our panel will share their experience and insights on what happens when we attempt to answer this question.

The event includes a panel session where our experts will share their personal insights and experiences focusing on how we can achieve better outcomes in Human Centred Design

Hosted by Allan Ryan (Board member, The Centre for Social Purpose), the event will bring together sector leaders, giving three different and fresh perspectives on this topic. Following the panel session, participants will be given the chance to join breakout rooms based on the leaders they would like to hear more from.

Hear from our experts on the following:

• Join Monique to look at how Human Centred Design prototyping leads to more empathetic, effective and efficient customer and employee experiences and get some hot tips on what works, what doesn’t and why – Monique Rappell (GM of Customer Experience at Relationships Australia)

• Join Ben to explore practical ways we can build empathy with the people we serve and work with to solve problems that matter. Ben Pecotich (Design & Innovation Director/Founder at Dynamic4)

• Join Poppy to explore how you can take insights from your empathy research and explore current vs future experience opportunities through holistic journey mapping. – Poppy Rouse (Strategy & Innovation Consultant at Powered by Purpose Pty Ltd.)