EWeek Discussion Series: THE POWER OF EMPATHY

This afternoon’s dicussion is all about the customer. How do you know what your customer’s want, need or like? What are your customer pain points and how does your business or social enterprise relieve those pains? Empathy is an important part of emotional intelligence. Some great leaders, designers and successful entrepreneurs may have an easier time connecting with others. How do they do it? Let’s talk about how empathy can get you closer to your client, user or beneficiary of your service in order to better serve them.