Advanced Supervisory Skills Training

Overview

Supervisors and managers are tasked to make sure that things are done correctly and at the right time. However, managing people has gradually evolved, and most experienced supervisors must learn to adapt to the change. Some “old” supervisory techniques may no longer work. In this seminar, you will be taught the best practices in management, and how to supervise a team in the most effective manner.

Objectives

● To understand and practice proper supervisory skills
● To learn how to effectively manage subordinates
● To know how to communicate and lead your team
● To understand limits of your power in handling staff working for you
● To be able to know the strategies in dealing with conflicts in the group

Who Should Participate

● Experienced supervisors, assistant supervisors, managers, those who are being groomed for promotion, and anybody who is tasked to lead a team

Key Topics

MODULE 1: BASICS OF LEADERSHIP
Leadership defined
General type of leaders (formal and informal leaders)
Leadership style
Leadership style evaluation
Demonstrating leadership effectively

MODULE 2: GROUP DYNAMICS
Basics of group dynamics
Self-perpetuating cycle of activities
Team morale
Management and productivity

MODULE 3: RESOLVING CONFLICT
Conflict defined
Source of conflict
Conflict situations responses

MODULE 4: EFFECTIVE DELEGATION
Empowering and motivating employees through delegation
Steps in effective delegation
The do’s and don’ts of delegation

MODULE 5: MAKING DECISIONS TO SOLVE PROBLEMS
Problem solving and decision making techniques
PSDM basic tools

MODULE 6: COACHING AND COUNSELING
Preparation is the key
Coaching people through mistakes
Pitfalls to avoid
Guidelines for conducting session

MODULE 7: MANAGING MEETINGS
The do’s and don’ts of managing meetings
Agendas and minutes of meetings
Dealing with time wasters in meetings

Schedule: Click to view BusinessCoach Seminar Schedule

Time

Venue