Experience sharing

Ms. Alem, a participant in the CETW training, shared an inspiring experience. Ms. Alem shared her experience regarding to giving priority for long time customer ship rather than short time benefit. She has a coffee house and there are other coffee houses in her area. When the other coffee houses increase the coffee price due to the expensiveness of row coffee, she sold with the same price as before. Due to that her customers are satisfied and other customers came to her coffee house because of her less price. Her story is a powerful example of resilience, self-confidence, and the customer handling potential of her business.