Round 02 – Group BDS _ Session 09 — Mekelle, November 20, 2025 (Morning)

On the morning of November 20, 2025, Session 09 emphasized customer service excellence and post-sales engagement. 40 participants learned techniques to build strong customer relationships, enhance client satisfaction, and improve retention. Trainers shared real-world examples of how quality service can differentiate a business and drive growth. Role-playing exercises helped participants practice communication and problem-solving skills.