Customer Service & Fulfillment shopfiy– Gulshan-e-Ravi

Week 7 focuses on the essential customer service and operational processes that keep an e-commerce business running smoothly. Participants will gain practical skills in communication, order handling, and customer relationship building.

Class 1 – Providing Excellent Customer Service

• Learn how to respond to customer inquiries clearly and professionally.
• Understand methods for handling complaints and resolving issues calmly.
• Explore strategies for building long-term customer loyalty and trust.

Class 2 – Order Fulfillment

• Learn how to process customer orders accurately and on time.
• Manage inventory efficiently to avoid stock-outs or delays.
• Understand shipping processes, packaging, and selecting delivery partners.

By the end of Week 7, participants will be equipped to deliver high-quality customer service and handle order operations effectively. This module is ideal for learners and entrepreneurs in Gulshan-e-Ravi who want to run a reliable and customer-friendly online business.