Responding to demands from citizens and entrepreneurs for better quality government services that are simple and online.

Why It Matters

Online single windows respond to demands from citizens and entrepreneurs for better quality government services that are simple and online. They can be installed at the municipal, national or supra-national levels and are telework-enabled.

By making government services, such as business registration, easy and affordable, they significantly increase formal business creation, particularly among women, young and rural entrepreneurs. It also increases tax revenue and social security coverage.

Advantages

• Business and citizens can more easily access government services, formalizing economic activity, helping startups grow and increasing economic resilience.
• Governments can make their services easily accessible, increase fee income and tax revenue, and redeploy staff to more productive work.

Beneficiaries

Online Single Windows are available to any government and can be implemented within existing laws.